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Raichel.aiHaving control over how long and detailed your bot’s replies are can greatly improve your customers' experience. With this new feature, you can choose between concise, balanced, or detailed responses based on your business needs. Let's learn how to use it!
Raichel.aiConversation AI lacked a centralized, contextual record of past interactions, making audits, reviews, and insight extraction difficult. So, we’re glad to include automatically generated conversation summaries and full transcripts for every Conversation AI session. Let’s check how to use this feature!
Raichel.aiPreviously, the bot would automatically wake up after 48 hours. However, these could cause random messages to fire in the middle of a conversation. With this update, we’re giving you full control to ensure the bot never reactivates unless you explicitly choose to do so. Let’s learn how to modify it!
Raichel.aiPreviously, bots frequently hit the message limit, causing conversations to stop and requiring manual admin intervention. So, we’ve raised the limit from 25 to 100 messages, allowing bots to continue longer, more complex conversations without stopping unexpectedly. Let’s check how to modify it!
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